Verne Global - Finland  »  Service Health Dashboard

Service Status

Contact Us


Operational Operational Informational Degraded Performance Partial Outage Major Outage

June 20, 2024


No incidents reported.


Past Incidents


June 19, 2024


No incidents reported.


June 18, 2024


[Maintenance] - The Rock - Urgent shared storage maintenance 18.06.2024 13:20 - 16:00 EEST

2024-06-18 13:56:11 - Maintenance Ended

Maintenance Ended - Maintenance ended.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-18 13:56:11
case ID: 726

Maintenance Started - Severity and user impact: Major - We will need to perform urgent maintenance to one of our shared storage systems. During the maintenance shared the storage system redundancy is degraded. We are not expecting effect to shared storage availability or customers systems.

If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Global Finland / Ficolo Support

support.finland@verneglobal.com
+358 2 624 8501

2024-06-18 13:19:00
case ID: 726

June 17, 2024


[Maintenance] - The Air - Shared IP Fabric switches maintenance 17.06.2024 00:01 - 06:00  EEST

2024-06-17 04:16:31 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-17 04:16:31
case ID: 725

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-17 00:06:59
case ID: 725

Maintenance Planned - Severity and user impact: Major - Maintenance will be done to one fault tolerant shared IP fabric switch at a time. However there can be minor outages in customers connection during the maintenance window.

All Verne Internet and Firewall Customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform maintenance actions to one fault tolerant edge switch at a time and test functionality
-Overall test of environment functionality after the maintenance.

Location: The Air data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-03 09:17:27
case ID: 725

June 16, 2024


No incidents reported.


June 15, 2024


No incidents reported.


June 14, 2024


No incidents reported.


June 13, 2024


No incidents reported.


June 12, 2024


No incidents reported.


June 11, 2024


No incidents reported.


June 10, 2024


No incidents reported.


June 9, 2024


No incidents reported.


June 8, 2024


No incidents reported.


June 7, 2024


No incidents reported.


June 6, 2024


No incidents reported.


June 5, 2024


No incidents reported.


June 4, 2024


No incidents reported.


June 3, 2024


[Maintenance] - The Rock - Multi-Cloud Control version upgrade 03.06.2024 00:01 - 06:00 EEST

2024-06-03 01:21:37 - Maintenance Ended

Maintenance Ended - Maintenance completed and functionality tested.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-03 01:21:37
case ID: 724

Maintenance Started - Maintenance started.

2024-06-03 00:00:05
case ID: 724

Maintenance Planned - Severity and user impact: Minor - During the maintenance window the Multi-Cloud Control will be upgraded to recent software version. The Multi-Cloud control UI is not available during operations. This does not affect the private and public clouds, or the virtual machines that Multi-Cloud Control is managing.

Goals:
- New Features in application
-Improved Functionality and security due to recent version

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-27 12:57:03
case ID: 724

[Maintenance] - The Rock - Shared Firewall cluster version upgrade 3.6.2024 00:01 - 06:00 EEST

2024-06-03 01:07:24 - Maintenance Ended

Maintenance Ended - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-03 01:07:24
case ID: 722

Maintenance Started - If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-06-03 00:00:57
case ID: 722

Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.

During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.

Location:The Rock data center


If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-20 09:24:49
case ID: 722

June 2, 2024


No incidents reported.


June 1, 2024


No incidents reported.


May 31, 2024


No incidents reported.


May 30, 2024


No incidents reported.


May 29, 2024


No incidents reported.


May 28, 2024


[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 27.5.2024 - 29.5.2024 08:00-16:00 EEST

2024-05-28 12:48:55 - Maintenance Ended

Maintenance Ended -

2024-05-28 12:48:55
case ID: 723

Maintenance Started -

2024-05-28 08:40:54
case ID: 723

Maintenance Planned - Severity and user impact: Minor - The periodical cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-22 14:48:21
case ID: 723

May 27, 2024


No incidents reported.


May 26, 2024


No incidents reported.


May 25, 2024


No incidents reported.


May 24, 2024


No incidents reported.


May 23, 2024


No incidents reported.


May 22, 2024


[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 22.5.2024 - 24.5.2024 08:00-16:00 EEST

2024-05-22 14:36:34 - Maintenance Ended

Maintenance Ended -

2024-05-22 14:36:34
case ID: 721

Update - This maintenance had to be postponed to 27.5.2024 - 29.5.2024 08:00-16:00 EEST.

The separate notification about the new schedule will be sent soon.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-22 14:36:23
case ID: 721

Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.

Location: The Air Data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-20 09:07:14
case ID: 721

[Maintenance] - The Rock - Shared backup storage systems maintenance 22.05.2024 09.00 - 15.00 EEST

2024-05-22 10:26:37 - Maintenance Ended

Maintenance Ended - Maintenance completed successfully.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-22 10:26:37
case ID: 720

Maintenance Started - Severity and user impact: Major - During the maintenance window backup operations are suspended.

During the maintenance all backup related operations ie. backup and restore are not possible.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-22 09:00:03
case ID: 720

Maintenance Planned - Severity and user impact: Major - During the maintenance window backup operations are suspended.

We are performing planned maintenance actions to the shared backup storage systems. During the maintenance all backup related operations ie. backup and restore are not possible.

Location: The Rock data center

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-13 13:38:45
case ID: 720

May 21, 2024


No incidents reported.


May 20, 2024


[Maintenance] - The Air - Shared Firewall cluster version upgrade 20.05.2024 00:01 - 06:00 EEST

2024-05-20 01:47:42 - Maintenance Ended

Maintenance Ended - Shared Firewall cluster version upgrade completed.

Location:The Air data center


If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-20 01:47:42
case ID: 716

Maintenance Started - Shared Firewall cluster version upgrade started.

Location:The Air data center


If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-20 00:04:12
case ID: 716

Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.

During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.

Location:The Air data center


If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-04-29 10:48:49
case ID: 716

[Maintenance] - The Rock - Firewall management software upgrade 20.05.2024 00:01 - 06:00 EEST

2024-05-20 01:47:08 - Maintenance Ended

Maintenance Ended - Firewall management software upgrade completed.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-20 01:47:08
case ID: 715

Update - Firewall management software upgrade started.

If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-05-20 00:05:08
case ID: 715

Maintenance Planned - Severity and user impact: Minor - During the maintenance window access to firewall management software is suspended for approx 10 minutes.



We are performing version upgrade to firewall management software for recent level of security patches and new improved features.



During operations the firewall management software is unavailable. However all connections thought the firewalls works as usual.


If you have any questions, don't hesitate to contact us.

Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501

2024-04-29 10:46:14
case ID: 715

May 19, 2024


No incidents reported.


May 18, 2024


No incidents reported.


May 17, 2024


No incidents reported.