Service Status
| Current Status | Details | ||
|---|---|---|---|
 |
Application Delivery & DDoS Protection Services | Service is operating normally | |
|
Backup Services | Service is operating normally | |
|
Cloud delivery network (All sites) | Service is operating normally | |
|
Colocation (Datacenter Services) | Service is operating normally | |
|
Datacenter Switching | Service is operating normally | |
|
Ficolo Service Platforms | Service is operating normally | |
|
Firewall Services | Service is operating normally | |
|
Internet Access | Service is operating normally | |
|
IP-Transit Services | Service is operating normally | |
|
MPLS Routing | Service is operating normally | |
|
Multicloud Demo | Service is operating normally | |
|
Multicloud Production | Service is operating normally | |
|
Operator Cloud (Uplinks) | Service is operating normally | |
|
Shared Storage Services | Service is operating normally | |
|
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
April 3, 2025
No incidents reported.
Past Incidents
April 2, 2025
No incidents reported.
April 1, 2025
[Maintenance] - The Air - Heat pump Maintenance 7.4.2025 - 11.4.2025 08:00-17:00 EET
2025-04-01 10:10:58 - Maintenance Planned
Maintenance Planned - Maintenance Planned:
Severity and user impact: Minor - The heat pump maintenance will be performed. The maintenance will be performed to one redundant heat pump at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 788
March 31, 2025
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 31.3.2025 - 4.4.2025 08.00 - 16.00 EET
2025-03-31 08:02:05 - Maintenance Started
Maintenance Started -
2025-03-31 08:02:05case ID: 787
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 787
March 30, 2025
No incidents reported.
March 29, 2025
No incidents reported.
March 28, 2025
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 24.3.2025 - 28.3.2024 08.00 - 16.00 EET
2025-03-28 14:31:20 - Maintenance Ended
Maintenance Ended -
2025-03-28 14:31:20case ID: 784
Maintenance Started -
2025-03-24 08:28:06case ID: 784
Maintenance Started -
2025-03-24 08:09:27case ID: 784
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 784
March 27, 2025
No incidents reported.
March 26, 2025
[Maintenance] - The Rock - Firewall management software upgrade 02.04.2025 19:00 - 22:00 EEST
2025-03-26 13:42:57 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance window access to firewall management software is suspended for approx 10 minutes.
We are performing version upgrade to firewall management software for recent level of security patches and new improved features.
During operations the firewall management software is unavailable. However all connections thought the firewalls works as usual.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 786
March 25, 2025
[Maintenance] - The Air - Power Generator Maintenance in The Air data center 24.3.2025 - 28.3.2025 08:00-16:00 EET
2025-03-25 15:21:35 - Maintenance Ended
Maintenance Ended -
2025-03-25 15:21:35case ID: 785
Maintenance Started -
2025-03-24 11:03:48case ID: 785
Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the data center power generators. The maintenance will be done one fault tolerant power generator at a time.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 785
March 24, 2025
No incidents reported.
March 23, 2025
No incidents reported.
March 22, 2025
No incidents reported.
March 21, 2025
No incidents reported.
March 20, 2025
No incidents reported.
March 19, 2025
[Maintenance] - The Rock - Shared Firewall cluster version upgrade 5.5.2025 00:01 - 06:00 EEST
2025-03-19 12:48:55 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location:PoriDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 783
[Maintenance] - The Air - Shared Firewall cluster version upgrade 7.4.2025 00:01 - 06:00 EEST
2025-03-19 12:43:55 - Maintenance Planned
Maintenance Planned - Severity and user impact: Major -The Firewall cluster software update will be performed one fault tolerant Firewall cluster member at a time.
During the firewall update the sessions are transferred to failover device a few times. However, minor outages for customer connections may occur during the maintenance window.
Location: HelsinkiDC data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 782
March 18, 2025
No incidents reported.
March 17, 2025
No incidents reported.
March 16, 2025
No incidents reported.
March 15, 2025
No incidents reported.
March 14, 2025
No incidents reported.
March 13, 2025
No incidents reported.
March 12, 2025
No incidents reported.
March 11, 2025
No incidents reported.
March 10, 2025
No incidents reported.
March 9, 2025
No incidents reported.
March 8, 2025
No incidents reported.
March 7, 2025
No incidents reported.
March 6, 2025
[Maintenance] - The Air - Heat pump Maintenance 3.3.2025 - 7.3.2025 08:00-17:00 EET
2025-03-06 15:16:36 - Maintenance Ended
Maintenance Ended -
2025-03-06 15:16:36case ID: 778
Maintenance Started -
2025-03-04 09:27:49case ID: 778
Maintenance Planned - Maintenance Planned:
Severity and user impact: Minor - The heat pump maintenance will be performed. The maintenance will be performed to one redundant heat pump at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 778
[Maintenance] - The Air - Static transfer switch (STS) devices maintenance 5.3 - 7.3.2025 08:00 - 17:00 EET
2025-03-06 14:14:47 - Maintenance Ended
Maintenance Ended -
case ID: 779
Maintenance Started -
case ID: 779
Maintenance Planned - Severity and user impact: Minor - Periodical maintenance will be executed to the selected datacenter static transfer switch devices (STS).
During the maintenance window:
-Maintenance will be done to one fault tolerant STS device at a time.
-The fault tolerance of the electricity feed will be degraded short period of time during the maintenance window.
The maintenance should not affect the operations and the customer's systems availability. Both racks electricity feeds remains powered during the maintenance.
Location: The Air data center suites 4-5
If you have any questions, don't hesitate to contact us.
Verne Global Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 779
March 5, 2025
No incidents reported.
March 4, 2025
[Maintenance] - The Rock - Urgent shared virtualization environment maintenance 04.03.2025 13:30 EET
2025-03-04 23:34:45 - Maintenance Ended
Maintenance Ended - Maintenance finished successfully.
Location: The Rock Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 780
Maintenance Started - Severity and user impact: Minor / None.
During the operation, Virtualization environment hosts will be updated to the latest version. All virtual servers will remain online and available during the maintenance.
Location: The Rock Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 780
March 3, 2025
No incidents reported.
March 2, 2025
No incidents reported.
March 1, 2025
No incidents reported.
February 28, 2025
No incidents reported.