Service Status
 |
Operational |  |
Operational Informational |  |
Degraded Performance |  |
Partial Outage |  |
Major Outage |
November 21, 2024
No incidents reported.
Past Incidents
November 19, 2024
No incidents reported.
November 18, 2024
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 25.11.2024 - 29.11.2024 08.00 - 16.00 EEST
2024-11-18 14:50:22 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 763
[Maintenance] - The Rock - Verne shared ANTI-DDoS service version upgrade 21.11.2024 09:00 - 16:00 EET
2024-11-18 10:59:12 - Maintenance Planned
Maintenance Planned - Severity and user impact: Minor - During the maintenance window Verne will perform version upgrade to Shared ANTI-DDoS service. The maintenance does not effect to customers' services availability. However visibility and readiness to mitigate possible DDOS attacks may be degraded during the maintenance window.
Verne shared ANTI-DDoS Service will be updated to recent version with improved functionality and enhanced security.
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 762
November 17, 2024
No incidents reported.
November 16, 2024
No incidents reported.
November 15, 2024
[Operational] - The Rock - Degraded performance with Verne Finland Internet connection 15.11.2024 approx. 15:24-15:30 EET
2024-11-15 15:53:53 - Resolved
Resolved - Internet edge routers and connections redundancy has now been restored and devices are operating normally.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 761
Monitoring - Severity and user impact: Major - We observed short degraded performance with Internet connection approx. 15:24-15:30 EET
We had an issue with one of our Internet edge routers and connections transferred to fail-over device. Customers may have experienced short degraded performance with Internet connection.
If you have any questions or you are facing performance issues with your internet connection, don't hesitate to contact us.
Verne Finland
support.finland@verneglobal.com
+358 2 624 8501
case ID: 761
November 14, 2024
[Operational] - The Rock - Issue with shared firewall cluster 14.11.2024
2024-11-14 15:32:38 - Resolved
Resolved - The shared firewall cluster redundancy has now been restored and the cluster is now operating normally.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 759
Update - We have observed issue with our shared firewall cluster. Customer connections through Verne shared firewall Service had issues approx. 14.11.2024 10:01 EET-10:14 EET
We have have identified the problem and we made temporary solution to fix the issue.
Currently all connection are restored but Firewall cluster redundancy is degraded. Verne Network team keeps investigating issue for permanent fix.
If you still have issues with some services, don't hesitate to contact us.
We are sorry for the inconvenience.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 759
Monitoring - We have observed issue with our shared firewall cluster. All customer conenctions through Verne shared firewall Service had issues appros 14.11.2024 10:01 EET-10:14 EET
We have have identified the problem and we made temporaty solution to fix the issue.
Currenly all connection are restored but Firewall cluster redundancy is degraded. Verne Network team keeps investigating issue for permanet fix
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 759
[Maintenance] - The Rock - Urgent firewall maintenance 14.11.2024 15:00 - 16:00 EET
2024-11-14 15:28:39 - Maintenance Ended
Maintenance Ended - The maintenance has been successfully completed.
If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 760
Maintenance Started - If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 760
Maintenance Planned - Severity and user impact: Major - Related to shared firewall cluster issue earlier today (14.11.2024) will need to perform urgent Verne Finland shared firewall cluster maintenance. Maintenance will be done to one fault tolerant cluster member at a time. However there can be minor outages in customers connection once connections are moved to failover firewall cluster member.
All Verne Finland Shared firewall customers in the Rock data center are affected by this maintenance.
If you have any questions, don't hesitate to contact us.
Location: The Rock data center
Verne Finland / Ficolo Support
support@ficolo.com
+358 2 624 8501
case ID: 760
[Maintenance] - The Air - Cooling unit Maintenance in The Air data center 11.11.2024 - 15.11.2024 08.00 - 16.00 EEST
2024-11-14 12:10:19 - Maintenance Ended
Maintenance Ended -
2024-11-14 12:10:19case ID: 758
Maintenance Started - .
2024-11-11 10:07:54case ID: 758
Maintenance Planned - Severity and user impact: Minor - The cooling unit maintenance will be performed. The maintenance will be performed to one redundant cooling unit at a time. There should not be effect to customers systems availability.
Location: The Air Data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 758
November 13, 2024
No incidents reported.
November 12, 2024
No incidents reported.
November 11, 2024
No incidents reported.
November 10, 2024
No incidents reported.
November 9, 2024
No incidents reported.
November 8, 2024
No incidents reported.
November 7, 2024
No incidents reported.
November 6, 2024
[Maintenance] - The Air - The Air electricity grid disconnect test 06.11.2024 18:00-23:59EET continuity plan and risk assessment
2024-11-06 20:26:19 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 751
Maintenance Started - We are going to start electricity grid disconnect test after 19.00
2024-11-06 18:37:12case ID: 751
Update - We are starting preparations for electricity grid disconnect test. We will inform when actual test will start.
There should be no impact on customers' systems.
Location: The Air data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 751
November 5, 2024
No incidents reported.
November 4, 2024
No incidents reported.
November 3, 2024
No incidents reported.
November 2, 2024
No incidents reported.
November 1, 2024
[Maintenance] - The Air - UPS Unit periodical maintenance 28.10.2024 - 1.11.2024 08:00-17:00 EET
2024-11-01 12:40:11 - Maintenance Ended
Maintenance Ended -
2024-11-01 12:40:11case ID: 757
Maintenance Started -
2024-10-28 07:49:28case ID: 757
Maintenance Planned - 2024-10-28 -2024.11.116:26:00 - Maintenance Planned
Severity and user impact: Minor - During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
We will perform necessary periodical maintenance action to UPS units. During the maintenance one redundant UPS module will be disconnected for maintenance at a time.
There should be no impact on customers' systems.
Location: The Air data center
If you have any questions, don't hesitate to contact us.
Verne Finland / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 757
October 31, 2024
No incidents reported.
October 30, 2024
No incidents reported.
October 29, 2024
No incidents reported.
October 28, 2024
[Maintenance] - The Air - :Internet edge routers software update 28.10.2024 00:01 - 06:00 EET
2024-10-28 03:31:20 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 755
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 755
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Perform planned configuration changes to reduce failover time.
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
-Reduced failover time in case of i.e. hardware failure.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 755
[Maintenance] - The Deck - Internet edge routers software update 28.10.2024 00:01 - 06:00 EET
2024-10-28 03:31:05 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 754
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 754
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Perform planned configuration changes to reduce failover time.
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
-Reduced failover time in case of i.e. hardware failure.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 754
[Maintenance] - The Rock - Internet edge routers software update 28.10.2024 00:01 - 06:00 EET
2024-10-28 03:30:46 - Maintenance Ended
Maintenance Ended - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 753
Maintenance Started - If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 753
Maintenance Planned - Severity and user impact: Major - Software update will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window. All Verne Internet customers are affected by this maintenance.
Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant router at a time and test functionality
-Perform planned configuration changes to reduce failover time.
-Overall test of environment functionality after the changes.
Goal:
-Improved Functionality and security.
-Reduced failover time in case of i.e. hardware failure.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 753
October 27, 2024
No incidents reported.
October 26, 2024
No incidents reported.
October 25, 2024
No incidents reported.
October 24, 2024
[Maintenance] - The Rock - Firewall management software upgrade 24.10.2024 23:00 - 23:59 EEST
2024-10-24 23:33:08 - Maintenance Ended
Maintenance Ended - Firewall management software upgrade done.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 756
Maintenance Started - Firewall management sofware upgrade started.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 756
Maintenance Planned - Severity and user impact: Minor - During the maintenance window access to firewall management software is suspended for approx. 10 minutes.
We are performing version upgrade to firewall management software for recent level of security patches and new improved features.
During operations the firewall management software is unavailable. However all connections thought the firewalls works as usual.
If you have any questions, don't hesitate to contact us.
Verne / Ficolo Support
support.finland@verneglobal.com
+358 2 624 8501
case ID: 756
October 23, 2024
No incidents reported.
October 22, 2024
No incidents reported.
October 21, 2024
No incidents reported.
October 20, 2024
No incidents reported.
October 19, 2024
No incidents reported.
October 18, 2024
No incidents reported.
October 17, 2024
No incidents reported.